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1.5 Based on 26 reviews
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  • Customers like
    • Product 2
    • Delivery 2
    • Products 1
  • Customers don't like
    • Customer service 5
    • Unauthorized subscription charges 4
    • Waste of time 4
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Guthry-Renkers ProActive range is probably the worst I have ever used, the product and customer service are sub par. I signed up for a 90 day skin care regime. I only ever received 2 out of the three packages for this. When I queried this with customer care I was told I was wrong and that I had infact not signed up to receive three... I not only did sign up but also paid in full. I then wrote to request my account be cancelled. I got no response... Read more

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  • From mobile
  • Jul 20
  • #885793

Took money out requested a refund its been a week still eaiting for refund

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Ordering Proactiv was at first, easy enough and affordable at $14.95 plus shipping for a 30 day supply, then to be upped to a 90 day supply there after. Upon arrival, I read all the info that accompanied the products, including the exfoliating micro scrubber that actually was the highlight of my experience. Used all three products add directed, and went to sleep. Mind you, with minor visible acne, being the issue. Next morning I awake with 3... Read more

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This stuff is junk, they are just taking advantage of teen insecurity. There is NO scientific evidence that it works any better than rinsing your face with tap water. Waste your money if you are rich, but this is a total SCAM! I wasted my money and got no results. I started eating better and rincing my face with water a few times a day and changed my pillow cases and my acne cleared up. I can't believe that the FDA allows them to advertise thes... Read more

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  • From mobile
  • Jun 22
  • #870056

I used proactive while I was pregnant and it ruined my face. I now hv white spots all over my cheeks and forehead.

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I cancelled and requested a return for their Proactiv products 2 months ago, despite their assurances, they still continued to charge my CC. I've called 3 times now requesting that they send me a return label so I could return for refund. Last week they said they would send return label by email. Never got anything. Called again today and the woman who answered assured me that it had been sent by email and that it was only valid for 6 days... Read more

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Unsatisfied in everything customer service and billing and the way their doing of bussiness is abbusive

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Review about Proactiv 3-Step System from Louisville, Kentucky
1 of 6

My neck feels like it's been burned. On the first day of using Proactiv my neck felt itchy. On the second day it itched all night, and when I woke up I found my neck to be burnt like a sun burn. I say sun burn because you can hold your hand up to it, and it has heat coming from it. Not only is my neck chemically burned, but my eyes are swollen too. I'm 41 years old, and still suffer from acne. My best friend bought the whole system as a... Read more

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  • From mobile
  • Dec 27, 2015
  • #758818

Good product and friendly customer care, but poor company practice. I canceled after my first month, and without any notification was charged nearly $140 for a "3 month supply" that would barely last more then a month. Not worth the headache.

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  • From mobile
  • Dec 07, 2015
  • #746735

This product ruined my towel bleached them out an I was never told to be careful with that until I sent to there website an saw the small print I will never use this product again can you images what it dose to your face

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