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Proactiv - Not satisfied
Hi just need to know ,how come u are calling proactiv that the best product ever and actually is damiging the towel , feel like they are using clor on it , so what will happen to my skin if this happening to the towel , really upset about this and really explenation...
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Anonymous
Kat

The product probably has benzoyl peroxide in it. Great for skin, not for towels. Get white towels if you are using a product with benzoyl peroxide in it. It will save you t...

#1077825
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The first application of the full Proactive system was ok for me. The next application, 12 hours later, felt a bit uncomfortable a few minutes later. A couple of hours later, my face swelled up, one eye was shut completely, the other I could barely see out of, and I...
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#1062685
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You'll call customer service accusing that it's fraudulent, when the truth is, when you placed the order it is already written there that it'll be a subscription if you avail the discounted price. The problem with yall is you're not reading, you just checked the box...
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Anonymous
Madison

I understood that proactive was a service, it's when they shut down my account claiming I missed payments when I had in fact paid AND had the conformation email to prove it an...

4.9
#1044290
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Proactiv - Very bad couldnt understand the lady language

Proactiv
#1108665
3.9
Details
I was calliin 2 c they ship out order cause it came back 2 yall cause address change and i was told they reshipping it. But this lady kept askin a card number which im not aware or understood. She claim it b ship24 hrs but it shoulda been ship sinse talkin 2 the woman 1week or so ago
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Proactiv - Cancelled back order

Proactiv
#1091881
Nothing happened. That were of great help.
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Proactiv the worst !

Proactiv
#1070031
All the same history the only thing I really want to know how I block from my bank account ? Is this possible ? I already cancel and they still charging me 33 freaking dollars I can not deal with this thing anymore do I have to cancel my card ? I don't know I really need this money I don't recommend to anyone ! Please don't buy anything from them
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Proactiv Free Trial Review

Proactiv
#1030959
1.1
Details
I was charged for product I didn't order. I just wanted order the 30 day trail. The customer service personnel kept trying to have me order different items I said no. I checked my account and was charged I called and was told I have to Wait until I get it cause it was mailed out
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Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Proactiv Poor customer service from Proactive. I am a brand new customer. I have not even received my product yet. I ordered on 4/14/17, the last day to take advantage of a money back deal from my bank. This company re transacted my account 3 days later without my...
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1.7
#1037205
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Here is my story: I had read all these comments, but yet I decided I wanted to try the product anyway and was enticed by a “special offer” of a three product box with the brush all for $14.99. I purchased it and asked the telephone operator if this is going to enroll...
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#1036060
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I set up an auto pay and recieved my order. I paid for the first one in 3 payments. I called to change my next order to proactive +. They said ok great we will change it. They didnt. They sent the same thing as before. Then i called and asked for proactive + AGAIN....
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1.2
#1022389
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I ordered vita clear beleiving the vitamins were part of proactive company. I have been charged for two orders instead of one and they were also two different prices. We will keep the two (if we receive them, I have been reading your reviews. Lots of billing on your...
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I liked
  • No problem with proactiv but with
#1018504
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I have had a terrible experience with both the product itself and issues with billing. I would like it noted that as of this date, customer service has verified that as of Jan. 20th, 2017 I have cancelled my service. It was also verified today that my current balance...
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#1014549
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Ordered 90-Day kit on Jan 11 with promise of delivery in 3-4 business days. As of Jan 23 no receipt. My daughter had to get something locally. Called to cancel and was told shipment was in "warehouse status" and could not be cancelled. In addition, they had two charges...
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lisajacoby
Anonymous

Update. The company did credit us upon receipt of returned product. However, my larger point here is that the system they use is designed to discourage the customer from cance...

1.0
I didn't like
  • Customer service
  • Immediate double billing
  • Delivery time vs delivery promise
#995863
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Contact Proactiv

Mailing Address:
Proactiv® Customer Service
P.O. Box 361096
Harlan, Iowa 51593
United States
Phone:
(800) 309-4796
More
The worst company and will be happy to never deal with them again!! Been trying to pay a bill since June, spoke to 4 different members of staff, Selena, Amy, Nathan and sohni and none of them helped me at all, how can a company of this size not take a payment of £59.98...
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1.2
#959644
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