Proactiv
Reviews and Complaints
Proactiv will rip you off
Continues to Charge My Credit Card for trial supply
Proactive scammed me for recurring payments
Don't ever order Proactive! When you place your order, be sure to read the agreement. Where normally you might just check the "yes" box that you've read the terms and conditions, be sure to READ IT!
They scam you for automatic recurring payments and conveniently forget to mention that part. They sent a second shipment that is billed over a three month period for a total of $99.00. I tried to cancell my account in May when I saw that I was billed for the second shipment that conveniently had already been shipped.
I was told my account was cancelled. So in June I saw another charge on my account from Proactive. Apparently, the last shipment was billed over a ninety day period. Again, when my account was supposedly cancelled, they neglected to tell me I would see another bill in a month.
So, bottom line, do NOT accept the second shipment just to avoid the hassle of returning it!!!!!! When I asked if I could return the unopened product they had sent in May, they said only if I had the packing slip. THEY WOULD NOT GIVE ME A RETURN ADDRESS! I am reporting them to the BBB.
Proactive
Unauthorized charges
Why does Proactiv keep getting away with ripping people off with unauthorized charges on creditcards and the orders. They come up with every excuse there is to keep charging you for orders you did not make.
Cant every on see this is the biggest scam ever. This company is worse than Bernie Madoff!!!!!!! Hopefully more people will come foward and the truth about this company will be exposed. They only want your money, tell you what you wanna here and then when you have already placed an order, this is where the problem starts.
They keep shipping you stuff and keep charging your credit card on purchases you did not make.
They tell you, you enrolled in a monthly shipment order when you actually did not. I hope the company goes out of business
PROACTIVE DOES NOT WORK!!
PRO ACTIVE-NO CREDIT CARD REQUIRED-RIP OFF
Fraudulent Business Practices
Thieves stole out of my account
I was in the process of cancelling my subscription to proactive 1 week before my 30 days were up and realized they had already gone into my account and charged me for the next month. My subscription is for 30 days NOT 23!
What if I didn't have the money in my account to cover this charge? Who would have been responsible for the overdraft fees? Now, I have to wait until I receive the pkg. then send it back and once they receive it I will be refunded the money.
What's up with that?????? It seems that should be against the law.
If I authorize you to go into my acct after 30 days and you do it in 23 and think that's ok something is wrong! smh
Beware Proactive billing procedures
I ordered Proactive not realizing I had signed up for automatic shipments and consequent charges to my credit card. I called the company to cancel and discovered a charge to Proactive the following month.
When I contacted customer support they informed me I had two payments left at $19.95. I was not informed of this when I called to cancel the first time.
I was happy with the product but unfortunately will not be using it again due to their predatory billing practices. If you decide to order this product beware of their billing procedures and read the fine print.
Proactiv solution products
Customer service needs training
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Burleson, TexasProactiv Solutions Customer Service
Never received product
ProActiv - Guthy Renker
I am supposed to get a kit every other month which they religiously charge me for. Now this last They did not mail out my product, yet they did charge me for it -- I told them and they mailed out (snail-mail!) a claim form.
I filled out the claim form so they can investigate and send me my replacement product which I am now completely out of. I have sent it to them 3 times each via email, fax and mail, yet they keep telling me they have not received it and cannot replace my product or refund me until they receive the claim form.
You would think the phone calls and emails alone would generate a claim on their end, but they leave it up to you so that you get frustrated and let them keep your money while getting no product.
Ever since Guthy-Renker took over ProActiv, their lost all customer service. It's like having FAKE CUSTOMER SERVICE, and not really doing anything for their customers that may have an issue or complaint.
They leave all the work up to the customer to fix the situation, while all they do is auto-generate emails back to you like this... (see below)
The email sounds great, but it is just words... they don't actually do anything about it.
If this has happened to you, please remember to DO A CHARGEBACK WITH YOUR CREDIT CARD COMPANY!
This is the garbage that is auto-generated as a response email...
Thank you for your email. I apologize for any inconvenience this may have caused you. In order for your claim to be processed with the carrier, we will need you to complete and return a Claim Affidavit Form. This form will be sent by regular mail to the physical address that we have on file. When completed and returned, allows us to process your claim and update your account accurately based on your documented information. Please sign the affidavit form and mail it to the Shipment Recovery Department PO Box 11448 Des Moines, IA 50336-**** .You may also fax us at (515)284-**** or e-mail an electronic copy to Guthy-RenkerRecoveryDept@***.com. Upon receipt a replacement shipment will be sent to you. What a SCAM this company is! If I can be of further service, please feel free to contact me. You may also contact customer service at 1-80*-950-****.
What a SCAM Guthy Renker is! All they care about is their different membership programs and they provide NO CUSTOMER SERVICE.
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