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Back in September I returned and canceled my daughters Proactive account. They had pushed me to the breaking point by sending product when we did't need it. I called and spoke to customer service several times about not needing the product every 3 months. Now Gunthy...
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Anonymous
Anonymous

Immediate file an online report with the Better Business Bureau, they got me a full refund from this scam company.Don't believe GuthyRenkerHelp, it's a stall tactic

GuthyRenkerHelp
GuthyRenkerHelp

Hello, Please contact our Corporate Escalation Team here: http://www.proactiv.com/lp/cet with details of your experience so that we can learn more and assist. Thank you.

I didn't like
  • Unauthorized subscription charges
  • Customer service
  • Lies i was told
#620824
Reply to reviews
Any product endorsed by so called celebrities is not worth your money. Those celebrities have cosmetic surgeons and dermatologists they go to for procedures (plus they do wear make-ups). They only do these commercials and lie about the products because they are being...
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1.6
I liked
  • Delivery
I didn't like
  • Pricing
  • Lies i was told
#617609
Reply to reviews
Ordered. Aktive AM. and PM. On final order, (I copied and pasted this for my own records & sent myself an email) it says "you have nothing to lose" - copied and pasted the full guarantee below. This says you will not e charged for your trials for THIRTY days from...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello- Our team is standing by to assist. Please email us at CorporateEscalationTeam@Guthy-Renker.com so that we can learn more about your experience and assist. Thank you.

1.2
I didn't like
  • Unauthorized subscription charges
  • Lies i was told
  • Customer service
#615192
Reply to reviews

Skin Care Product Review

Proactiv
#636317
Proactiv charged me for 97 dollars for three months and never received the last two kit! *** you proactiv!
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Acne Treatment Product Review

Proactiv
#626819
I ordered from proactiv once nut automatically got signed up to receive monthly refills which I did not want. I called to cancel this which they said they did however when I checked my bank statement they are still charging me each month even though they aren't actually sending me anything! Rip off company
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Proactiv Review

Proactiv
#600589
This company charged me 106 dollars for a 90 day supply of this n 6 days later charged me another 105 dollars for what I don't know this company is stealing money without customers knowledge I wouldn't order from them
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Proactiv Review

Proactiv
#577410
I canceled my service and they continued to bill me for 3 months. I will never use this product and will make sure I tell everyone of their bad business practice.
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Proactiv absolutely SUCKS!!! This *** in a 2 Oz bottle only dried my skin more and irritated it even more, even with using that green tea moisturizer after every time I did the 3 - step system!!! These people that say how much proactiv worked for them or "changed their...
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#607688
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I too had a subscription and cancelled. I was offered a reduced rate for the last kit, which I accepted and paid. Now ProActiv is threatening collections for $64 for a kit I never ordered and never received after cancelling my subscription. I have written and called...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, Please contact our Corporate Customer Service Escalation Team here: http://www.proactiv.com/lp/cet with the details provided in your original post. Our team will be i...

2.7
I liked
  • Products
I didn't like
  • Customer service representative
  • Unauthorized subscription charges
  • Customer service
#607001
Reply to reviews

Ordered the 19.95 special. Was shocked to find that the next month they were debiting my card for 32.98. I called and they had signed me up to receive it monthly. I asked to be taken off the list and refunded. They cancelled the replenishment monthly service. Today I...
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Anonymous
Anonymous

Always,always read all the small print!!!!- proactive, wen, Cindy Crawford...etc... They're all clubs with every 3 mo deliveries... It says this somewhere in the tiny print!-t...

2.3
I liked
  • Product
I didn't like
  • Sneaky billing tactics
#603669
Reply to reviews
Ordered 3 step system online, received an email the next day deeming my address undeliverable. Guy I talked to somehow got from me asking him about the email, that I wanted to wait a month to order. Didn't know this until I called 4 days later asking where my...
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2.4
Merigold, Mississippi
#598533
Reply to reviews
I quit proactiv (I had no issues with charges), but there is nothing special about it. Well I gotta hand it to them that they know people don't read the fine prints that after the initial twenty something dollars for the 30 day supply, they'll be automatically charged...
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2.0
I liked
  • Delivery
I didn't like
  • Subtlety
#591297
Reply to reviews
when i saw the advertising on tv i thought why not? Its only 30 bucks and for one time use. However my nephew had ordered from them a while back and had charged her additional fee without her consent. So that in mind i went ahead and used a gift card so they wont get...
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#591065
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I decided to return the unused portion of the Proativ product so I could get a refund, since it did not work at all for my son. I was cautious because I had heard some stories about people not getting their refunds, so I decided to send the package certified with...
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1.3
I didn't like
  • Customer service un-helpful scam
#584968
Reply to reviews