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My name is susan s hernandez I am upset with the false advertising presented online. I received my proactive order and within a few days of use I had an allergic reaction. I called 18002356050 to cancel any future orders. The man documented my information and said the...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, Please contact us here: http://www.proactiv.com/lp/cet so that we can assist you directly regarding this matter. Thank you.

1.0
#571398
Reply to reviews
I am not a user but it sounds like this company is preying on young people and counting on no one doing anything about it. Get a lawyer and post on this site so others can join the lawsuit. These people need to be stopped, this is mail fraud and that's a federal case. ...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, Please contact us here: http://www.proactiv.com/lp/cet if there is anything that we can assist you with. Our Corporate Customer Service Escalation Team is standing by...

#567064
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I ordered Proactiv for my granddaughter from seeing the promo ad 29.95 on TV in Sept 2014. STATING that I wanted to do this program month by month to see if the product helped her acne. I did not want or ask for a reoccurring shipments and the salesperson agreed that I...
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I didn't like
  • I did not like
#564206
Reply to reviews

False Charge Review

Proactiv
#508746
Guthy Renker is the worst!!! I will never order anything through them again!! They charged me for an order that I Never ordered to began with and then I never even received the order. I've called three times and still have yet to receive my money back. I'm not happy and I will never order anything again. I will also tell my friends and family about it and warn them.
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I ordered proactiv on 10/31/14, I paid $29.95 (+ tax) & really liked the products. I call back to reorder before I ran out of product & also decided to try their make up. I was told it would be 3-5 day shipping. I waited 6 days before calling & was told I...
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Anonymous
Anonymous

Proactive in NO way will help you with billing or shipping service..They promise all will be taken care of but that never happens ,,And watch your bank statement ....,..

GuthyRenkerHelp
GuthyRenkerHelp

Hello, We would like to offer assistance with our Corporate Customer Service Escalation Team to help get this resolved. If you could please contact them by filling out this f...

1.5
I liked
  • It works
I didn't like
  • Confusion
  • Customer service representative
  • Lies i was told
#556436
Reply to reviews
I went to Proactiv.com to make a one-time purchase of the $29.99 starter kit. There was a TON of fine print, but I'm not going to read a 20-minute long essay for a small purchase like this, so I said screw it and entered my payment info. I figured Proactiv is a pretty...
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Anonymous
antiacne

I had a similar issue with cancelling the automatic renewal over the phone. I didn't even realize that they auto renew until my sister in-law warned me. When my credit card bi...

1.5
I liked
  • Product
I didn't like
  • Unauthorized subscription charges
#556216
Reply to reviews
I ordered proactive plus September 19th 2014. I was quite happy with the products I used them years ago and was pleased so I did it again. I got it for $29.95 then they send me my invoice with to pymts for $29.95 totaling $89.95 and vitamins for $32.94 ..........are u...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, We would like to offer direct assistance and help get this taken care of. If you could please contact our Corporate Customer Service Escalation Team here: http://www.p...

1.0
#549432
Reply to reviews
I ordered Proactive plus 30 day trial package on September 1st 2014. After a couple weeks of using it I decided that it was not for me. So on September 14, 2014 I called proactive customer service and canceled my service so I would not get billed for a 90 days supply...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, We would like to look into your account and help assist with anything outstanding that needs to be resolved. If you could please contact the Corporate Customer Service...

2.5
I didn't like
  • Customer service
#545008
Reply to reviews

Resolved

I bought a Proactive Solution product from them in June 2014, they are charging my credit card again without authorization, I called the company and they told me that the first time you buy something from them, automatically they continue charging you. They told me...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, Please send us an email at CorporateEscalationTeam@guthy-renker.com so that we can learn more and assist directly.

I didn't like
  • Scamming practices
#544864
Reply to reviews
I cancelled my account with them since Aug 18,2104 with customer agent peter I.D.# 21954047 and I called their customer service several times and they confirmed my cancellation Mark and I.D. # 2295968 , unfortunately, they still taking money from my bank account...
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Anonymous
Sunigal

Yes I cancelled over a year ago and they switched the billing name to GRC Vitamins and billed but not shipped over 435 every month!! I finally caught it and disputed...

#543199
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Ordered a one time shipment, paid over the phone. Received 2nd order, paid but called and said no more orders. Received 3rd order, shipped back. They have now sent a past due invoice to 3 debt companies. Repeated calls to customer service, each time saying yes it...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello- Please contact our Corporate Customer Service Escalation Team by filling out this form: http://www.proactiv.com/lp/cet. Once the form has been submitted, someone from ...

2.5
#539648
Reply to reviews