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I ordered proactiv on 10/31/14, I paid $29.95 (+ tax) & really liked the products. I call back to reorder before I ran out of product & also decided to try their make up. I was told it would be 3-5 day shipping. I waited 6 days before calling & was told I...
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Anonymous
Anonymous

Proactive in NO way will help you with billing or shipping service..They promise all will be taken care of but that never happens ,,And watch your bank statement ....,..

GuthyRenkerHelp
GuthyRenkerHelp

Hello, We would like to offer assistance with our Corporate Customer Service Escalation Team to help get this resolved. If you could please contact them by filling out this f...

1.5
I liked
  • It works
I didn't like
  • Confusion
  • Customer service representative
  • Lies i was told
#556436
Reply to reviews
I went to Proactiv.com to make a one-time purchase of the $29.99 starter kit. There was a TON of fine print, but I'm not going to read a 20-minute long essay for a small purchase like this, so I said screw it and entered my payment info. I figured Proactiv is a pretty...
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Anonymous
antiacne

I had a similar issue with cancelling the automatic renewal over the phone. I didn't even realize that they auto renew until my sister in-law warned me. When my credit card bi...

1.5
I liked
  • Product
I didn't like
  • Unauthorized subscription charges
#556216
Reply to reviews
I ordered proactive plus September 19th 2014. I was quite happy with the products I used them years ago and was pleased so I did it again. I got it for $29.95 then they send me my invoice with to pymts for $29.95 totaling $89.95 and vitamins for $32.94 ..........are u...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, We would like to offer direct assistance and help get this taken care of. If you could please contact our Corporate Customer Service Escalation Team here: http://www.p...

1.0
#549432
Reply to reviews
I ordered Proactive plus 30 day trial package on September 1st 2014. After a couple weeks of using it I decided that it was not for me. So on September 14, 2014 I called proactive customer service and canceled my service so I would not get billed for a 90 days supply...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, We would like to look into your account and help assist with anything outstanding that needs to be resolved. If you could please contact the Corporate Customer Service...

2.5
I didn't like
  • Customer service
#545008
Reply to reviews

Resolved

I bought a Proactive Solution product from them in June 2014, they are charging my credit card again without authorization, I called the company and they told me that the first time you buy something from them, automatically they continue charging you. They told me...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, Please send us an email at CorporateEscalationTeam@guthy-renker.com so that we can learn more and assist directly.

I didn't like
  • Scamming practices
#544864
Reply to reviews
I cancelled my account with them since Aug 18,2104 with customer agent peter I.D.# 21954047 and I called their customer service several times and they confirmed my cancellation Mark and I.D. # 2295968 , unfortunately, they still taking money from my bank account...
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Anonymous
Sunigal

Yes I cancelled over a year ago and they switched the billing name to GRC Vitamins and billed but not shipped over 435 every month!! I finally caught it and disputed...

#543199
Reply to reviews
Ordered a one time shipment, paid over the phone. Received 2nd order, paid but called and said no more orders. Received 3rd order, shipped back. They have now sent a past due invoice to 3 debt companies. Repeated calls to customer service, each time saying yes it...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello- Please contact our Corporate Customer Service Escalation Team by filling out this form: http://www.proactiv.com/lp/cet. Once the form has been submitted, someone from ...

2.5
#539648
Reply to reviews
Ordered for my son - wanted to get product quickly so paid for upgraded shipping. website doesn't actually tell you the level of service you are paying for - so first red flag. It then took 3 days for the product to ship - however I learned that only after calling...
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Anonymous
Wengirl

file an online complaint with the BBB (Better Business Bureau), this company is known for scamming it's customers, google it to see the hundreds of complaints. the BBB will h...

1.0
#533176
Reply to reviews

I ordered a sampleof proacrive for my 12 yr old son. Was not working so I heard the xout was better for teenagers i paid $9 bucks ro ship it back and asked for a sample bottle for$19.99 they immediately charge my account for $37.00 and so I called. Said this is wrong...
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Anonymous
Wengirl

file an online complaint with the BBB (Better Business Bureau), they will get you a full refund back from this scam company. Google proactiv solutions or wen haircare, hundre...

#525430
Reply to reviews
This company is a total scam! While the product worked for a few weeks, it stopped working and I canceled. They danced around that and I ended up paying for a longer subscription time, discontinued and cancelled again. I cancelled for the third time, paid my...
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Anonymous
Wengirl

you need to file an online complaint with the BBB (Better Business Bureau), they will get you a full refund back from this scam company

#519812
Reply to reviews