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The company is unable to ship the product the consumer pays for. It has happened twice and I think the company is a scam because they have no problem charging you for their product and then they fail to follow through with making sure the customer receives the...
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1.4
#936158
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Guthry-Renkers ProActive range is probably the worst I have ever used, the product and customer service are sub par. I signed up for a 90 day skin care regime. I only ever received 2 out of the three packages for this. When I queried this with customer care I was told...
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1.2
I didn't like
  • Customer service specifically a girl named maria
  • Product is terrible
  • Lack of communication
#897226
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Ordering Proactiv was at first, easy enough and affordable at $14.95 plus shipping for a 30 day supply, then to be upped to a 90 day supply there after. Upon arrival, I read all the info that accompanied the products, including the exfoliating micro scrubber that...
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1.9
#882753
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Other Product Review

Proactiv
#784187
Unsatisfied in everything customer service and billing and the way their doing of bussiness is abbusive
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Proactiv Customer Care Review

Proactiv
#758818
4.3
Good product and friendly customer care, but poor company practice. I canceled after my first month, and without any notification was charged nearly $140 for a "3 month supply" that would barely last more then a month. Not worth the headache.
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Proactiv 3-Step System Review

Proactiv
#746735
This product ruined my towel bleached them out an I was never told to be careful with that until I sent to there website an saw the small print I will never use this product again can you images what it dose to your face
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Other Product Review

Proactiv
#719032
All I want is not to receive any email
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This stuff is junk, they are just taking advantage of teen insecurity. There is NO scientific evidence that it works any better than rinsing your face with tap water. Waste your money if you are rich, but this is a total SCAM! I wasted my money and got no results. I...
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1.0
I didn't like
  • Scam
  • Steal money from insecure teens
#879875
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I cancelled and requested a return for their Proactiv products 2 months ago, despite their assurances, they still continued to charge my CC. I've called 3 times now requesting that they send me a return label so I could return for refund. Last week they said they...
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jcgoolsby
jcgoolsby

I agree 100% scammers!

#816441
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Review about Proactiv 3-Step System from Louisville, Kentucky
Review about Proactiv 3-Step System from Louisville, Kentucky
Review about Proactiv 3-Step System from Louisville, Kentucky
Review about Proactiv 3-Step System from Louisville, Kentucky
Review about Proactiv 3-Step System from Louisville, Kentucky
Review about Proactiv 3-Step System from Louisville, Kentucky
My neck feels like it's been burned. On the first day of using Proactiv my neck felt itchy. On the second day it itched all night, and when I woke up I found my neck to be burnt like a sun burn. I say sun burn because you can hold your hand up to it, and it has heat...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, Our team is here to help. We take our customers’ experiences with our products very seriously and our Corporate Escalation Team would like to learn more. Please contac...

#777025
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100% full

I tried this Proactiv 3-step system and it ruined my skin. Proactiv was the only products I was using, and I followed all the directions carefully and even tested it on my skin for few days to see if I had any allergic reactions that they said should happen right away,...
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Anonymous
Anonymous

I used to use Proactive in high school, but stopped cold turkey after health class on the ingredients in our everyday beauty products. It worked wonders while I used it, but a...

Anonymous
Nia

Oh, and one more thing, I noticed that you failed to mention the part (like any other customer) where you contacted the company about the issue, and how they handled the issue...

1.0
I didn't like
  • Proactiv skin care products that ruined my skin
#726457
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Well not long after posting my follow up to my original complaint about Proactiv, I finally contacted my credit card company as it had been one blatant lie after another, by employees who were well trained in exactly what to recite, which I kept finding ways to prove...
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1.0
#707800
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Made a partial payment to settle daughter's account. The next letter I received was a threat to send me to collections for $27.88. It was only the next month I got their threatening letter. Tried to log in online to pay, and had not account # anymore. Will never buy...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, Our team is here to help. If you’re interested in further assistance regarding your account, please email our Corporate Escalation Team at CustomerRelations@guthy-renke...

1.7
I didn't like
  • Sneaky billing tactics
  • Pricing switch and hard to pay online
#706280
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What a ***. Totally unclear commitment to pay 3 times what you think you are paying. The so called Celebs putting their names to this should be ashamed! The product doesnt even work. The first tubes are so small its ridiculous and they are only half full. You then get...
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1.0
I didn't like
  • Sneaky billing tactics
#701057
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