Contact Proactiv Customer Service
Proactiv Phone Numbers and Emails
Toll-Free Number:
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(800) 309-4796Customer Care
Customer Service:
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(888) 499-8951Subscription Program
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(888) 288-1255Subscription Program
Proactiv Emails:
Proactiv Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Proactiv is (800) 309-4796. 92% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
People call Proactiv mainly because of activation/ cancellation, request for information, shipping and delivery.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Proactiv is (800) 309-4796. 92% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
People call Proactiv mainly because of activation/ cancellation, request for information, shipping and delivery.
26% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Proactiv is questions@proactiv.com. 54% of customers use this email address to address their issues and concerns.
How to Contact Proactiv?
Most Popular Number:
| Total calls: 475 | Issues resolved: 40 | Last call: Feb 10, 2026 |
Contact Information
Proactiv Website:
Proactiv Help Center:
Corporate Office Address:
Summary of Proactiv Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Proactiv?
Activation/ Cancellation Question:
- “Canceling subscription”
- “Cancel subscription”
- “Cancel my prescription”
Request for Information Question:
- “I need to talk to them about my order with their products”
- “Representative”
- “Checking on my order”
Shipping and Delivery Question:
- “Shipping”
- “I have not received my items”
- “Stop my shipment have too many”
Payments and Charges Question:
- “Having trouble paying bill”
- “Charging my account for something I didn’t authorize”
- “Disputed bill.”
Product/ Service Question:
- “To order product”
- “Problem with accounts.”
- “Imformation about product”
Refund Question:
- “Refund”
- “Refund and cancellation”
- “I want a refund”
Account Question:
- “Stop trying to take money out of my account if I don't have no proactive”
- “Account status”
- “I changed my password and email and i forgot what it was”
Return/ Replace Question:
- “Return items”
- “Changes”
- “I HAVE NO RETURN LABLE”
Staff Question:
- “Talk to customer services about my order”
- “Cust service”
Cards Question:
- “Will not take my credit card”
Other Question:
- “Feedback…first time user”
- “Talk to a rep”
- “Console”
Compare Proactiv Customer Service To
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