Proactiv Phone Numbers and Emails

Toll-Free Number:

  • (800) 309-4796
    Customer Care
  • Total calls: 332
  • Issues resolved: 27
  • Last call:

Customer Service:

  • (888) 499-8951
    Subscription Program
  • (888) 288-1255
    Subscription Program

Proactiv Emails:

Customer Service
Legal
DMCA Inquiries

Proactiv Contact Information

Proactiv Website:

Proactiv Help Center:

Corporate Office Address:

Proactiv
P.O. Box 2021,
Harlan, Iowa 51593
United States
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Proactiv Rating Based on 60 Reviews

Rating details

1.8
more details
Customer service
Website
Price Affordability
Product or Service Quality

Rating stats

Rating trend

Summary of Proactiv Customer Service Calls

479 TOTAL
CALLS
04:01 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Proactiv Customer Service?

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel membership”
  • “Because you guys have not canceled my subscription I have called you three times and you're still taking money out of my account without approval that is theft”

Shipping and Delivery Question:

  • “Wrong order they sent me”
  • “Shipment hasn't arrived”
  • “Missing items”

Payments and Charges Question:

  • “Billing question”
  • “Billing”
  • “I am being charge again i already cancelled my account”

Request for Information Question:

  • “Define that how much it cost”
  • “Check on order”
  • “Status”

Refund Question:

  • “I want a refund”
  • “Refund and cancellation”
  • “Refund”

Return/ Replace Question:

  • “Return items”
  • “I HAVE NO RETURN LABLE”
  • “Returning unopened package”

Account Question:

  • “Order product, cannot log in”
  • “You guys took 6.05 out my account why?”
  • “Because I looked at my statement and I've noticed you've been taking money out of my account for 3 months and I have not received any product I need to speak with someone right away because I need my money back in my account ASAP”

Product/ Service Question:

  • “Not working”
  • “I want to order proactive for a teen.to try I only want a one time purchase. To see if it works for him.”
  • “Subscription”

Staff Question:

  • “Cust service”

Other Question:

  • “Subscription.”
  • “Subscription help”
  • “FULL”

About

Proactiv Terms of Service
The User's browser's Javascript functionality is turned off. Please turn it on so that The Client of Proactiv can experience the full capabilities of this site. The Customer's Use of the Website shall be deemed to constitute The Client's consent to be bound by this Agreement and shall be enforceable in the same way as if The Customer had signed this Agreement. IF THE USER OF WEBSITE DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, PLEASE DO NOT USE THE WEBSITE, DO NOT ORDER, AND DO NOT USE A COMPANY PRODUCT. BELOW DESCRIBES THE PROCEDURES THE USER OF WEBSITE MUST FOLLOW TO DO SO. The Website is not intended for children under the age of 13 and no person under the age of 13 may use the Website. If The User of Website use the Website, The Client are affirming that The Client of Proactiv are at least 13 years old. Subject to the limitations set forth herein, The User of company services may upload any photographs, comments, video clips, reviews and other communications and content to the Website (The User's Content").
To read more: https://www.proactiv.com/en_us/terms-conditions.html
Proactiv Privacy Policy
The Client's browser's Javascript functionality is turned off. Please turn it on so that The User can experience the full capabilities of this site. The Proactiv Company LLC, a Delaware limited liability company (the "Company"), has created this privacy policy (the "Policy") to explain Company's privacy practices so The User of company services will understand when and how personal information is collected, used, disclosed and protected with respect to this website (the "Website"). In order to use the Website, The Customer must be (a) 18 years or older; or (b) 13 years or older and have The Client's parent or guardian's consent to the Agreement. By using the Website, The User of company services consent to the privacy practices described in this Policy, as modified from time to time by The Company Therefore, The User of company services should carefully review this policy so The User of Website understand Proactiv's' privacy practices.
To read more: https://www.proactiv.com/en_us/privacy-policy.html
Proactiv FAQ
To read more: https://www.proactiv.com/en_us/faqs.html
Top Proactiv Services

Shipping Service, Customer Care, Free Trial

Top Proactiv Products

Beauty Set, Account, Facial Brush

Proactiv Pros and Cons

Pros: It works, It work, Products, Product, No problem with proactiv but with

Cons: Customer service, Lies i was told, Unauthorized subscription charges, Way customers are treated, Sneaky billing tactics

Summary



  • Official company name: Proactiv

  • Type of Business Entity:

  • Owner: Guthy-Renker, Nestlé

  • Foundation date: October 1995

  • Specialty: Cosmetics

  • Locations: Worldwide

  • Area served: Australasia, Europe, North America, Scandinavia

  • Return policy: All returns and exchanges should be shipped to:
    6 Commerce Way, Arden, NC 28704

  • Cancellation policy: Possible online or by calling customer care at 1-800-309-4796
  • Warranty: Proactiv 60-Day Money Back Guarantee


Proactiv reviews and complaints

Proactiv is ranked 225 out of 1056 in Cosmetics and Personal Care category

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