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Summary of Proactiv Customer Service Calls

74 TOTAL CALLS
82% SUCCESSFUL CONNECTIONS
03:53 AVG CALL DURATION
13% ISSUES RESOLVED

Customers Contact Proactiv to Ask about:

Cancellation:

  • “Cancel my lrp and cancel most recent order”
  • “Cancelling an order”
  • “Cancellation”

Return/ Replace:

  • “Returning unopened package”
  • “Return items”

Refund:

  • “Refund and cancellation”
  • “Request for refund for a cancellation”
  • “Refund”

Payments and Charges:

  • “They are double billing me!!”
  • “I need to speak to billing”
  • “You charged me twice for vitamins”

Other:

  • “For a kite”
  • “I wanted to order the kit”
  • “Purchased”

About Proactiv

Top 5 Proactiv Products

Beauty Set, Account

Top 5 Likes about Proactiv

Product, Delivery, Products, No problem with proactiv but with, That it works

Top 5 Dislikes about Proactiv

Customer service, Lies i was told, Unauthorized subscription charges, Sneaky billing tactics, Customer service un-helpful scam

Summary



  • Official company name: Proactiv

  • Type of Business Entity:

  • Owner: Guthy-Renker, Nestlé

  • Foundation date: October 1995

  • Specialty: Cosmetics

  • Locations: Worldwide

  • Area served: Australasia, Europe, North America, Scandinavia

  • Return policy: All returns and exchanges should be shipped to:
    6 Commerce Way, Arden, NC 28704

  • More details on return policy

  • Cancellation policy: Possible online or by calling customer care at 1-800-309-4796

  • Warranty: Proactiv 60-Day Money Back Guarantee


Proactiv reviews and complaints

Proactiv is ranked 148 out of 949 in Cosmetics and Personal Care category

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Proactiv Stats

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Number of Calls

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