Proactiv Shipping Service Reviews and Complaints
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Customers Don't Like
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Customers Like
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Cancelled order by phone.Doesn't work for my grandson. Proactive is sending it anyway. $68+ a shot. If send back $8+ shipping fee. Contacted credit card co. and they said that I should call Proactive and cancel and I did. Proactive said they would cancel when I called....
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Product
Proactiv Shipping Service
I didn't like
- Sneaky billing tactics
- Unauthorized subscription charges
Proactiv - Very bad couldnt understand the lady language
I was calliin 2 c they ship out order cause it came back 2 yall cause address change and i was told they reshipping it. But this lady kept askin a card number which im not aware or understood. She claim it b ship24 hrs but it shoulda been ship sinse talkin 2 the woman 1week or so ago
Product
Proactiv Shipping Service
Proactiv Poor customer service from Proactive. I am a brand new customer. I have not even received my product yet. I ordered on 4/14/17, the last day to take advantage of a money back deal from my bank. This company re transacted my account 3 days later without my...
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Product
Proactiv Shipping Service
I called to change my next order to proactive +. They said ok great we will change it. They didnt. They sent the same thing as before. Then i called and asked for proactive + AGAIN. Again they LIED to me and said ok we are sorry for the mistake and we will send it. A...
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Proactiv Shipping Service
I ordered vita clear beleiving the vitamins were part of proactive company. I have been charged for two orders instead of one and they were also two different prices. We will keep the two (if we receive them, I have been reading your reviews. Lots of billing on your...
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Product
Proactiv Shipping Service
I liked
- No problem with proactiv but with
Ordered 90-Day kit on Jan 11 with promise of delivery in 3-4 business days.As of Jan 23 no receipt. My daughter had to get something locally. Called to cancel and was told shipment was in "warehouse status" and could not be cancelled. In addition, they had two charges...
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Product
Proactiv Shipping Service
I didn't like
- Delivery time vs delivery promise
- Customer service
- Immediate double billing
The company is unable to ship the product the consumer pays for.It has happened twice and I think the company is a scam because they have no problem charging you for their product and then they fail to follow through with making sure the customer receives the product....
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Product
Proactiv Shipping Service
When I signed up for the program, it was not clear that the program was $131.82 per shipment. When I called to cancel, it was found that they were not shipping within the time frame stated, they were auto shipping much sooner than the agreement. Regardless, I obtained...
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GuthyRenkerHelp
Hello – Our team would like to help. Your initial Proactiv order is for a 30-day supply. This price is the low price offered for the subscription or auto-ship model which re...
Product
Proactiv Shipping Service
I didn't like
- Customer service
- Pricing
- Subtlety
Absolutely the worst customer service I have ever experienced. Reps obviously follow a script and are trained to avoid cancelling orders and closing accounts. Today I made the FIFTH phone call in a six-month period to CANCEL my order and CLOSE my account. Each time I...
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Product
Proactiv Shipping Service
Ordered for my son - wanted to get product quickly so paid for upgraded shipping. website doesn't actually tell you the level of service you are paying for - so first red flag. It then took 3 days for the product to ship - however I learned that only after calling...
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Wengirl
file an online complaint with the BBB (Better Business Bureau), this company is known for scamming it's customers, google it to see the hundreds of complaints. the BBB will h...
Update. The company did credit us upon receipt of returned product. However, my larger point here is that the system they use is designed to discourage the customer from cance...