Proactiv Shipping Service Reviews and Complaints
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(18 of 18 reviews match)
Proactiv Poor customer service from Proactive. I am a brand new customer. I have not even received my product yet. I ordered on 4/14/17, the last day to take advantage of a money back deal from my bank. This company re transacted my account 3 days later without my...
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I called to change my next order to proactive +. They said ok great we will change it. They didnt. They sent the same thing as before. Then i called and asked for proactive + AGAIN. Again they LIED to me and said ok we are sorry for the mistake and we will send it. A...
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I ordered vita clear beleiving the vitamins were part of proactive company. I have been charged for two orders instead of one and they were also two different prices. We will keep the two (if we receive them, I have been reading your reviews. Lots of billing on your...
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Product
Proactiv Shipping Service
I liked
- No problem with proactiv but with
Ordered 90-Day kit on Jan 11 with promise of delivery in 3-4 business days.As of Jan 23 no receipt. My daughter had to get something locally. Called to cancel and was told shipment was in "warehouse status" and could not be cancelled. In addition, they had two charges...
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Product
Proactiv Shipping Service
I didn't like
- Delivery time vs delivery promise
- Customer service
- Immediate double billing
The company is unable to ship the product the consumer pays for.It has happened twice and I think the company is a scam because they have no problem charging you for their product and then they fail to follow through with making sure the customer receives the product....
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When I signed up for the program, it was not clear that the program was $131.82 per shipment. When I called to cancel, it was found that they were not shipping within the time frame stated, they were auto shipping much sooner than the agreement. Regardless, I obtained...
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GuthyRenkerHelp
Hello – Our team would like to help. Your initial Proactiv order is for a 30-day supply. This price is the low price offered for the subscription or auto-ship model which re...
Product
Proactiv Shipping Service
I didn't like
- Customer service
- Subtlety
- Pricing
Absolutely the worst customer service I have ever experienced. Reps obviously follow a script and are trained to avoid cancelling orders and closing accounts. Today I made the FIFTH phone call in a six-month period to CANCEL my order and CLOSE my account. Each time I...
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Ordered for my son - wanted to get product quickly so paid for upgraded shipping. website doesn't actually tell you the level of service you are paying for - so first red flag. It then took 3 days for the product to ship - however I learned that only after calling...
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Wengirl
file an online complaint with the BBB (Better Business Bureau), this company is known for scamming it's customers, google it to see the hundreds of complaints. the BBB will h...
I used to order proactive years ago. Whoever is in control of the company now needs to be replaced. I can tell by every call that I made to customer service that they were accustomed to having poor excuses as to why I had not received the overnight shipment. One day I...
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Proactiv Solutions shipped me product which I did not order. I called them to tell them and the customer service rep told me he would take the charge off my account. I asked him to send a call tag for the product, because I did not want it. He said not to worry...
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Update. The company did credit us upon receipt of returned product. However, my larger point here is that the system they use is designed to discourage the customer from cance...