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133 comments

Such a Fraud is this Pro Active Not Solution.I do not know where to start...May be with this that this product Sucks.Do Not Buy it....Then may be that they make me a member of there So Called Membership program and try to charge me every month the amount of 37.94 for product that I did Not want. I call them so many times to cancel that and ask for my money was fight for weeks...I want informe you Do Not buy this product there are going to take your money so many times.*** Proactive is a Scam....

Monetary Loss: $59.

Location: Arlington, Virginia

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Guest

Yeah, I got a thing in the mail and figured I would give it a try. Now I have a recurring charge on my credit card, I read in detail everything through the order process.

There was nothing that told me this would be recurring, and the only thing I am allowed to change on my account page is the address. The credit card information is locked in and grey, the only thing I can do is give them another credit card. Yeah right, like I would do that...

Now I have to call AGAIN because they did not remove my card information, when they said it was done. And I just know they are going to hit it again in three weeks.

Guest

i ordered online for what i thought was the 1 month supply i got charged $32.00 i thought that was it but then i got charged again the next month and received a 2nd package i called and cancelled but never got a return form to send the package back and get my money back i called like 5 times and they said they were gonna email me but i never got the email one guy said i was gonna get send a letter for return but when i got it it was not a return form just a confirmation that i cancelled my account. I called again mad as *** and lady told me i dont need a code or anything to return just the address that she gave me which was a load of BS.

Then i got charged again after i have cancelled and they told me i would pay 3 separate payments for the 2nd package that i haven't even opened yet cause its supposely a 90 day package even though it looks exactly the same as the 1st package i got.

Now im waiting for a return form their gonna send me so i can finally send the package back and get all the money i lost back i just hope they dont charge me again because i been reading alot of *** and i just lost my job and thanks to proactive i have -$25.00 on my card and their gonna keep on raping my card even after i cancelled. i Never been this angry i swear i feel like killing them this aint a good bussiness at all its a scam and their gonna rape your card.

Guest

There is nothing on their website when ordering that alerts you of their automatic reoccurring subscription plan. This is a scam, everyone should be filing an online complaint with the BBB (Better Business Burean) for a full refund.

This company and it's dishonest tactics must be put out of business

Guest

they charged me shipments i never receive and i already cancel a few months ago Now ther calling me about sending me to court but i cancel :(

Guest

They hang up (!) when you call the customer service , saying "sir, you are breaking up" and the website feedback never works. As for my order- I paid 29.99, they signed me up for reaccuring charges and NEVER shipped the original order !!!!! Got refund from my credit card.

Guest

Once they get their hands on your credit card or paypal info, you're done. It is a SCAM!

It works somewhat, but not worth the aggravation! They charge for shipments that I never received and when I called they said they would send me a refund check. 3 weeks later, I call again, he says the check is in the mail and tells me amount of $37. It is supposed to be $47.

So he says he'll put in to send another check for $10. I asked him why I haven't even received the first check and he said they mailed it 12 days ago. Um, noooo way. Mail does not take that long.

He says it will take two to three weeks. Really? I asked if it was submitted 12 days ago, when did they actually mail it, put it in the USPS mail? He is evasive, then lies and said they put it in 12 days ago.

They are liars and rely upon the fact that a lot of people don't check their accounts to see that the charges with no merchandise. TOTAL SCAM!!!!!

Guest
reply icon Replying to comment of Guest-578795

yes proactive robbed me.

Guest

it is a scam. they pretend it takes 3 days to upload your order so you forget to cancel. Their online chat is terrible - the post written above sounds like it was written by a Proactiv representative.

Guest

Proactive is awesome. I worked for my when I was deployed and broke out because or the horrible watter.

After a while your face gets used to it and stops working so you need to use something else and then you can go back to Proactive.

To avoid extra Fees just go to the Kioask in a mall and buy it from there, you dont have to wait nor deal with the operator.

Guest

they are a complete scam. I ordered once and they kept sending me the product and charged my Credit card. I have not received my $ back after calling Proactive CS and cancelling an order I never did.

F%&^** Scammers!

Guest

My Chat with proactiv

Proactiv: Thank you for your inquiry. Please wait while we connect you with a specialist.

Proactiv: Please wait while a secure chat connection is established.

Proactiv: Thank you for your patience. Please hold for the next available live chat agent.

Proactiv: Thank you for your patience. Please hold for the next available live chat agent.

Proactiv: Thank you for your patience. Please hold for the next available live chat agent.

Proactiv: Thank you for your patience. Please hold for the next available live chat agent.

Proactiv: Thank you for your patience. Please hold for the next available live chat agent.

Proactiv: Thank you for your patience. Please hold for the next available live chat agent.

Proactiv: Thank you for your patience. Please hold for the next available live chat agent.

Proactiv: Thank you for your patience. Please hold for the next available live chat agent.

Proactiv: Thank you for your patience. Please hold for the next available live chat agent.

Proactiv: Thank you for your patience. Please hold for the next available live chat agent.

Proactiv: Hello, my name is Lisa. I am sorry you wish to cancel. May I ask who am I chatting with today?

You: This is maegen

Proactiv: Meagen, I would like to thank you for being a valued Proactiv member and I am sorry you wish to cancel your account. May I please have your billing address or customer account # ?

You: Lisa, this is my account # 45816****

Proactiv: Thanks, just a moment while I bring up your account.

Proactiv: Maegen, I have your account up and I can see that you've been a member since August and we certainly do appreciate you. I'm sorry you need to cancel. May I ask what is leading to that decision?

You: Sure, I noticed that the price seems to go up and I dont want to receive automatic delivery

Proactiv: I understand we have just shipped a new kit out to you and after that kit nothing else will be shipped. You do still have 2 more payments of 29.95 each left and after those payments nothing else will be billed to you.

Proactiv: I’m sorry, but I’m not receiving your responses. Are you still there?

You: yes just a sec sorry

You: It looked like on my account that my next bill was going to be $50 and $60 after taht

Proactiv: The first payment for the last kit was 48.18 and then you have 2 payments left of 29.95 each.

Proactiv: I’m sorry, but I’m not receiving your responses. Are you still there?

You: when I edit the kit online it says it costs more than that

You: what is the 29.95 for

Proactiv: The total for your kit was 108.08 and it was divided into 3 payments.

You: Wow I was scammed by proactive. didnt see that coming.

You: So I'm going to buy more kits and still paying on the first kit?

Proactiv: I'm really sorry you feel that way. The total I just gave you is basically what you just gave me. I just divided it out for you. You are making one payment of about $50.00 and then have a balance due of about $60.00

Proactiv: I have canceled your account. May I help you with anything else?

You: Yes just one more time, the first kit I still owe for and also owe for the kit that is in the mail?

You: and after that no more shipments?

Proactiv: No you only owe for the kit that is in the mail after that nothing else will be billed or shipped.

Proactiv: The entry kit has been paid if full.

You: my balance is 60$ total?

Proactiv: yes 2 payments of 29.95. One due on 10-15 and the last one due on 11-12-12

Proactiv: I’m sorry, but I’m not receiving your responses. Are you still there?

You: I'm not trying to pick on you, im really sorry. this first kit was $108? then the second kit was separate right? so is the 29.95 x2 for the first only? and there is going to be a balance for the one in the mail?

Proactiv: it okay. I can understand, the billing can be confusing. The first kit was an entry kit for 32.42 it was 29.95 plus tax. The second kit thats on its way is 108.08. Its divided into 3 payments. The first payment was 48.18 and has been charged when it shipped out. The next two payments are 29.95 and one is due on 10-15-12 and the last one on 11-12-12.

Proactiv: The second kit is a 3 month supply and is 3 times the size of the entry kit.

You: ohhhh ok. thank you so much.

Proactiv: You are welcome. Do you have any other questions?

You: no, thank you for your help and cancelling my account. have a good day.

Proactiv: Thank you so much for allowing me to assist you today. Should you have any additional questions, we are here for you 24/7 via chat or phone at 1-80*-***-****. We thank you for visiting www.Proactiv.com, and we hope to chat with you again. Have a wonderful day!

Guest

Proactive is the biggest piece of *** company. I had my credit card information stolen and the person purchased proactive.

I called proactive and let them know that I had put in a stollen card claim and they just resubmitted the charge again so they would get paid. What a piece of *** company......

Guest

:( The 1st clue are their "iconic/perfect skin" sponsors who have $$$ up the *** to afford the best skincare $$$ can buy. Do you really think they put a $30/month product on their face. Think again!

:x The 2nd clue is their "Activmember" program where you're "forced" to join to get the 1st deal (hook/line/sinker) & then it's $30/month from there until you "fight the power" & finally get out of their cult.

Don't walk - RUN from Proactiv, or see your local Dermitologist for the correct "medical" solution/advice.

Guest

Doesn't work, causes skin problems, the "representatives" aka robots aren't helpful Example: I asked what to do if my skin got dry and got red and the moisturizer wasn't working if there was anything else I could do and the dam robot said "sorry to hear that" and then the chat shut off!!! WTF! :( :( :(

Guest

Think twice before ordering anything from TV or internet... This is where we have beocme to lazy to go shopping.

Shoppping at a regular salon or department store will give you the satisfaction you need. They have REAL live AMERICAN HUMAN'S working... NOT people from call centers all over the world... The Scam is THICK, from beaty supplies with celebrity names (usually FAKE) to proactive (that can work) but the charges will continue on your card...

or reuin your CREDIT. Even if you don't order it and order something like Kerinique which has the same 30 day return... even if you cancel, they claim they can ruin your credit even IF YOU DIDN'T order it... What happens when someone who really has it in for you orders this *** on your behalf and the next thing you know you have ten strickes on your Credit report ebcause they used a purchased visa from RiteAid?

They have your name, and your address... They don't need your SS# to put bad marks on your credit- or harasss you into submitting to a forever contract... Products on TV or ONLINE only... Are scams.

Those get rich quick books and DVD's.... SCAMS. Check their address, make sure they are not a mailboxes etc type store... This also is a fact for those *** lottery winning letters you might get from a compnay c;laining you are RICH and for 20.00 you can get their list...

ALL LEGAL and ALL a SCAM.... Simple. If it seems to good to be true it probably is.

From someone who knows and owns a mailbox store...I have seen it all... Very little you can do, besides NOT ordering, by the time these people are shut down, they have already ebcome multi millionairs- taking your money to an island never once caring about the pain they put you through....

Guest

they are super dodgy and if u wanted to get rid of pimple and acne go see a dermatoligest and they will tell u that proactive is a scam made to make a few people rich and pray on peoples insequirites, so in the long run dont use it dont order it and tell ure friends family and any 1 u care for to stay clear

Guest

I did not order this and it showed up on my debit card account.. I did not want or authorize this on my card.

I dont know how they got my card but I will put a stop to them. :(

Guest

Proactiv is not a scam everything is explained to you upon ordering you see it several times before you order! You have to click to terms and agreements so you have to "agree" to the subscription.

It is 19.95 per month and you get sent a 3 month supply therefore the 67.00 that is 19.95 times 3 plus shipping and handling. IF you order the deluxe system it is 29.95 per month plus shipping. Not that hard to understand and read!Sorry people go back and look at the website again and read it tells you before you click on anything right beside the picture of what you are ordering!

It is not watered down! I love the products been using them for about 2 months my face is clear!

Guest
reply icon Replying to comment of Guest-501826

YES IT IS 19.95 TRIAL PERIOD THEN U LOCK IN THAT PRICE PLUS 7.99 FOR SHIPPING AND HANDLING AFTER THE TRIAL PERIOD IS OVER 19.95+19

95+19.95 IS FOR 90DAY SUPPLY + 7.99 = 67.84 SIMPLE ALSO YOU SHOULD ALWAYS MAIL IN A MONEY ORDER NEVER GIVE OUT YOUR CREDIT CARD # ON ITEMS LIKE PROACTIVE ESPECIALLY IF YOU DONT KNOW IF THE PRODUCT REALLY WORKS. SO DONT COMPLAIN ABOUT BEING SCAMMED :p AND REMEMBER TO LOOK BEFORE UOU LEAP.

AND IF U DECIDED TO GET THE TEEN/DELUXE KIT WHICH IS 29.95 BEFORE TESTING THE PRODUCT OUT THAT WAS DUMB.

NOW LOOK AT U IM NOT TRYING TO BE MEAN BUT ITS IN BLACK AND WHITE WHAT THE TERMS WERE U JUST DIDN'T TAKE THE TIME TO CAREFULLY READ WHAT U SIGNED UP FOR. AMD EXERCISING EATING RIGHT AND DRINKING LOTS OF WATER INSTEAD OF SODA AND JUICE IS A NATURAL CURE FOR FIGHTING ACNE :x

Guest
reply icon Replying to comment of Guest-501826

Do you work for Proactiv? I suspect you do.

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