Montpelier, Vermont
2.4K views 7 comments
Not resolved

I am pissed!! In Nov 2010, I recieved a proactive shipment which my wife decided she wasn't going to use it any more. So I called customer service and had them cancel my account. The Customer service rep said the account could not be closed all the way due to the outstanding balance due. I informed her that my wife wasn't going to use it, and asked if I could send it back. The CS rep said that I could send it back and the amount would be credited, and my account would be closed completely. I sent the shipment back within a couple weeks of receiving it. (Well within the 60 day refund period)

So I get a bill Jan 24th, 2011 stating that my payment is 2 months past due. I call CS again, and they tell me they recieved/processed my returned shipment on Jan 20th, 2011. But they said this date was outside of the 60 days for the money back guarantee, so they would not credit my account. They told me I could pay for the amount and they would ship it back to my house. I told them I didn't want it, and since they had the unopened product why couldn't they just credit the account. She continued to tell me they wouldn't credit the account. I the spoke with an "account specialist" who told me the same thing. I inquired why it took almost 2 months for them to receive and process my return, and they told me it usually takes about 4-6 weeks to process the return. So they told me if they didn't recieve/ process it within 60 days then I don't get my money back. I am !@#$ pissed off now, because they have the product I sent to them, but won't credit my account because they were to lazy to move things along quickly. Sounds to me like they just take thier time "processing" returns to make sure you are stuck paying for it whether you like it or not. The best they can do is ship the product back to my house!!!! I am never giving anyone else a good review of proactive, (oh, and even used properyly it doesn't work). Let me know if you know if you know of someone who I can contact to resolve this poor CS experience.

David Butterfield from Vermont

Review about: Refund.

Review #218042 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $45
Preferred solution Not specified

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Hebron, Kentucky, United States #1298976

Yes i called proactiv 3 times they every time say that they will transfer my money manually you will get in 3 to 5 business days , now iam fed up if these time i did not get my money back i will just forgot this i dont want to waste my time calling this people .

Dover, Delaware, United States #966295

About how much money dose the shipping costs

Dover, Delaware, United States #966292

I hate proactive I want to send it back but how long it takes for the payment / they also credit me $43 dollars every month even tho I didn't buy anything from them anymore


proactive is a *** ***. i just want to know where to return this *** box, any of you guys know where to return the product to.

tammy baker 1

I"am having the some problem , the product has been returned and they are still billing me for it .


I was charged 3 times in ONE WEEK.When I called them to dispute the charges, they told me te would send me a paper in the mail (which would take 7-10 business days), then I would have to fill it out and return it, that it would take over a month to have the money reimbursed.

Are you kidding me?! Thier mistake and I have to fill all of this *** out, and hope that in a month I get my money back?!

Is that even legal?I will never deal with this company again, and *** sure won't refer anybody into this racket!

Tanziha Mowreen

Totally Agree!Proactive is one of the worst when it comes to 'Refund'.

They would never have records of customer requests and keep doing the same thing! They kept sending me shipments even after I cancelled my account 3 times! The fourth time I call and ask WHY, the answer was there is no note, record of you calling or cancelling your account.

So I request again to cancel the account and stop charging my credit card, and kept waiting for the confirmation e-mail as they promised I'll receive within 24 hours never really received it.Never want to deal with Proactive customer care in LIFE!

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