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Proactiv - The line wasn’t clear

I wanna talj to real proactive people
#1281822
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Proactiv - Can’t even talk properly

I haven’t ordered the product yet . And he hung up the call ShrugShrug
#1281820
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I need the address to return a product. I have talked to a customer care representative who gave me the address but i lost it. I think it was Commerce Way, but which city and zip code? I need the address to return a product. I have talked to a customer care...
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#1271044
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The company has the WORST customer service I have ever seen, literally. One cannot update or change any information on the account page, and talking with the online chat reps or phone reps is pointless. They promised to place my account on hold in December 2017, but...
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1.8
I didn't like
  • Customer service practices
  • Customer service un-helpful scam
#1248235
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Proactiv - Burn marks on the skin

After use for a week my daughter had burn marks on her skin she has stop use of the product and her symptoms are better
5.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1217236
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Someone opened an account in my name using cc data obtained somehow. They ordered something every day for 2 weeks; over $1K, there was even a $90 credit, like something had been returned! I discovered this because Proactiv sent me a card, 2 actually, thanking me for my...
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#1212933
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A fraudulent charge appeared on my credit card. It was from Proactiv. I called my bank to report. Proactiv then started send ME bills for the fraudulent charges with the fake name the criminal used to place orders with my stolen credit card number. They did this for...
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I didn't like
  • Mail fraud
  • Being harassed for a charge placed by an identity theif
#1200501
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Cancelled order by phone. Doesn't work for my grandson. Proactive is sending it anyway. $68+ a shot. If send back $8+ shipping fee. Contacted credit card co. and they said that I should call Proactive and cancel and I did. Proactive said they would cancel when I...
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I didn't like
  • Sneaky billing tactics
  • Unauthorized subscription charges
#1185561
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I don’t understand how this company can get away with what they are doing yesterday I placed and order with them and Today I saw in my bank account I had two separate charged from them and I called them and they said that they wanted to make sure I have sufficient...
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#1160981
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Contact Proactiv

Mailing Address:
Proactiv® Customer Service
P.O. Box 361096
Harlan, Iowa 51593
United States
Phone:
(800) 309-4796
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i have issued with them for unauthorized charge.i paid by phone,actually i talked someone,then i cancelled because products not really works. after that,i recieved bill again,they said never recieved payment... i faxed them my bank statement,now they said i still owe...
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h.kitchener
h.kitchener

Ignore their demands. When someone from the collection company calls, tell them you don't owe it and goodbye.

1.1
#1133363
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