filters
state:
Show
city:
Show
product:
Show
Cancelled order by phone. Doesn't work for my grandson. Proactive is sending it anyway. $68+ a shot. If send back $8+ shipping fee. Contacted credit card co. and they said that I should call Proactive and cancel and I did. Proactive said they would cancel when I...
Read more
I didn't like
  • Unauthorized subscription charges
  • Sneaky billing tactics
#1185561
Reply to reviews
I don’t understand how this company can get away with what they are doing yesterday I placed and order with them and Today I saw in my bank account I had two separate charged from them and I called them and they said that they wanted to make sure I have sufficient...
Read more
#1160981
Reply to reviews
i have issued with them for unauthorized charge.i paid by phone,actually i talked someone,then i cancelled because products not really works. after that,i recieved bill again,they said never recieved payment... i faxed them my bank statement,now they said i still owe...
Read more
h.kitchener
h.kitchener

Ignore their demands. When someone from the collection company calls, tell them you don't owe it and goodbye.

1.1
#1133363
Reply to reviews
Show

Proactiv - Very bad couldnt understand the lady language

I was calliin 2 c they ship out order cause it came back 2 yall cause address change and i was told they reshipping it. But this lady kept askin a card number which im not aware or understood. She claim it b ship24 hrs but it shoulda been ship sinse talkin 2 the woman 1week or so ago
3.9
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1108665
Reply to reviews
Show

Proactiv - Cancelled back order

Nothing happened. That were of great help.
#1091881
Reply to reviews
Proactiv - Not satisfied
Hi just need to know ,how come u are calling proactiv that the best product ever and actually is damiging the towel , feel like they are using clor on it , so what will happen to my skin if this happening to the towel , really upset about this and really explenation...
Read more
Anonymous
Kat

The product probably has benzoyl peroxide in it. Great for skin, not for towels. Get white towels if you are using a product with benzoyl peroxide in it. It will save you t...

#1077825
Reply to reviews
Show

Proactiv the worst !

All the same history the only thing I really want to know how I block from my bank account ? Is this possible ? I already cancel and they still charging me 33 freaking dollars I can not deal with this thing anymore do I have to cancel my card ? I don't know I really need this money I don't recommend to anyone ! Please don't buy anything from them
#1070031
Reply to reviews
The first application of the full Proactive system was ok for me. The next application, 12 hours later, felt a bit uncomfortable a few minutes later. A couple of hours later, my face swelled up, one eye was shut completely, the other I could barely see out of, and I...
Read more
#1062685
Reply to reviews
You'll call customer service accusing that it's fraudulent, when the truth is, when you placed the order it is already written there that it'll be a subscription if you avail the discounted price. The problem with yall is you're not reading, you just checked the box...
Read more
Anonymous
Madison

I understood that proactive was a service, it's when they shut down my account claiming I missed payments when I had in fact paid AND had the conformation email to prove it an...

4.9
#1044290
Reply to reviews

Contact Proactiv

Mailing Address:
Proactiv® Customer Service
P.O. Box 361096
Harlan, Iowa 51593
United States
Phone:
(800) 309-4796
More
Proactiv Poor customer service from Proactive. I am a brand new customer. I have not even received my product yet. I ordered on 4/14/17, the last day to take advantage of a money back deal from my bank. This company re transacted my account 3 days later without my...
Read more
1.7
#1037205
Reply to reviews