Proactiv - Amazing
I recivied a perfect, and friendly service.
It's simple: the company advertises their product using celebrities?? Are you kidding me...those celebrities have a pound of makeup on that hides every imperfection possible! Think about those poor teenagers and adults who are actually suffering from acne and they...Read more
I am writing to express my disappointment in your treatment of customers. I used to be a customer of Proactiv. I no longer wanted to be one and made that quite clear to one of your employers. I received a package anyway and it went unused. I received a letter with...Read more
I didn't like
- Way customers are treated
Proactiv - Return with charge
I was credited $42.36 on 6/4/18 but on the same day I was charged the same $42.36. I had returned my monthly package which was received by your company by UPS. I just want my $42.46 back to my account.
Proactiv - Didnt recieve my order
I have been waiting for my order for well over a week. What's going on???
Proactiv - Can’t even talk properly
I haven’t ordered the product yet . And he hung up the call
I need the address to return a product. I have talked to a customer care representative who gave me the address but i lost it. I think it was Commerce Way, but which city and zip code? I need the address to return a product. I have talked to a customer care...Read more
The company has the WORST customer service I have ever seen, literally. One cannot update or change any information on the account page, and talking with the online chat reps or phone reps is pointless. They promised to place my account on hold in December 2017, but...Read more
I didn't like
- Customer service un-helpful scam
- Customer service practices
Proactiv - Burn marks on the skin
After use for a week my daughter had burn marks on her skin she has stop use of the product and her symptoms are better
Someone opened an account in my name using cc data obtained somehow. They ordered something every day for 2 weeks; over $1K, there was even a $90 credit, like something had been returned! I discovered this because Proactiv sent me a card, 2 actually, thanking me for my...Read more
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