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Wow, they are terrific when you sign up and hand over your CC#, but awful if you need to make a return or cancel. Found out I couldn't cancel online, like every other modern company. Had to chat with a rep for over 30 min just to cancel. Then, I starting getting...
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Company wrote 0 private or public responses to the review from Nov 19.
1.7
#1403713
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Mandar tratatamiento para el acné de proactiv solución

Yo vivo en mexico y mi hijo y yo sufrimos de acne en mexico hay muchas perzonas sufrimos de acne creo deverias de facilitarnos mas el acceso a este estupendo producto para las perzonas de mexico y que sufrimos esta terrible condiccion el acne gracias
Company wrote 0 public responses to the review from Sep 10.
#1352017
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Proactiv - Amazing

I recivied a perfect, and friendly service.
Company wrote 0 public responses to the review from Aug 15.
#1330272
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It's simple: the company advertises their product using celebrities?? Are you kidding me...those celebrities have a pound of makeup on that hides every imperfection possible! Think about those poor teenagers and adults who are actually suffering from acne and they...
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Company wrote 0 private or public responses to the review from Jul 12.
1.8
#1301663
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I am writing to express my disappointment in your treatment of customers. I used to be a customer of Proactiv. I no longer wanted to be one and made that quite clear to one of your employers. I received a package anyway and it went unused. I received a letter with...
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Company wrote 0 private or public responses to the review from Jul 12.
Anonymous
Anonymous

You must cancel all recurring obligations in writing, within a 30 day time frame of the point at which you will not accept or pay for shipments. They do not care about your pr...

1.9
I didn't like
  • Way customers are treated
#1301656
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Proactiv - Return with charge

I was credited $42.36 on 6/4/18 but on the same day I was charged the same $42.36. I had returned my monthly package which was received by your company by UPS. I just want my $42.46 back to my account.
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jul 07.
1.8
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Website
#1298096
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Proactiv - Didnt recieve my order

I have been waiting for my order for well over a week. What's going on???
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jul 05.
2.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1296234
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Proactiv - Can’t even talk properly

I haven’t ordered the product yet . And he hung up the call ShrugShrug
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jun 17.
#1281820
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Proactiv - Product return

I need the address to return a product. I have talked to a customer care representative who gave me the address but i lost it. I think it was Commerce Way, but which city and zip code? {{Redacted}}
Company wrote 0 public responses to the review from Jun 03.
#1271044
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The company has the WORST customer service I have ever seen, literally. One cannot update or change any information on the account page, and talking with the online chat reps or phone reps is pointless. They promised to place my account on hold in December 2017, but...
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Company wrote 0 private or public responses to the review from May 04.
1.8
I didn't like
  • Customer service practices
  • Customer service un-helpful scam
#1248235
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