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I tried this Proactiv 3-step system and it ruined my skin. Proactiv was the only products I was using, and I followed all the directions carefully and even tested it on my skin for few days to see if I had any allergic reactions that they said should happen right away,...
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Anonymous
Anonymous

I used to use Proactive in high school, but stopped cold turkey after health class on the ingredients in our everyday beauty products. It worked wonders while I used it, but a...

Anonymous
Nia

Oh, and one more thing, I noticed that you failed to mention the part (like any other customer) where you contacted the company about the issue, and how they handled the issue...

1.0
I didn't like
  • Proactiv skin care products that ruined my skin
#726457
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Well not long after posting my follow up to my original complaint about Proactiv, I finally contacted my credit card company as it had been one blatant lie after another, by employees who were well trained in exactly what to recite, which I kept finding ways to prove...
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1.0
#707800
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Made a partial payment to settle daughter's account. The next letter I received was a threat to send me to collections for $27.88. It was only the next month I got their threatening letter. Tried to log in online to pay, and had not account # anymore. Will never buy...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, Our team is here to help. If you’re interested in further assistance regarding your account, please email our Corporate Escalation Team at CustomerRelations@guthy-renke...

1.7
I didn't like
  • Sneaky billing tactics
  • Pricing switch and hard to pay online
#706280
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Proactiv 3-Step System Review

Proactiv
#746735
This product ruined my towel bleached them out an I was never told to be careful with that until I sent to there website an saw the small print I will never use this product again can you images what it dose to your face
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Other Product Review

Proactiv
#719032
All I want is not to receive any email
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Proactiv Solutions Review

Proactiv
#709225
Hello I placed an order of proactive today but didn't remember my id .and I didn't receive any mail from them yet
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Proactiv Product Review

Proactiv
#668945
Its been 8 days and I still haven't gotten my proactive. You guys are *** me off!!!
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What a ***. Totally unclear commitment to pay 3 times what you think you are paying. The so called Celebs putting their names to this should be ashamed! The product doesnt even work. The first tubes are so small its ridiculous and they are only half full. You then get...
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1.0
Gloucestershire, England
I didn't like
  • Sneaky billing tactics
#701057
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Ruined my expensive browning towels after rinsing my face and patting it dry looked like I spilled bleach on them the next day. I contacted the company with NO response at all and another box of what I had originally ordered. I think theyre making nice, give it to my...
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1.0
#693416
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I heard the advertisement on the radio about the 1 million bottle giveaway to try Proactiv+ risk free. I called the 1-800-393-6272 and got a foreign voice. I 1st asked "where am I calling" but she would not tell me. I then asked about the advertisement and here it is....
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1.0
#678725
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When I signed up for the program, it was not clear that the program was $131.82 per shipment. When I called to cancel, it was found that they were not shipping within the time frame stated, they were auto shipping much sooner than the agreement. Regardless, I obtained...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello – Our team would like to help. Your initial Proactiv order is for a 30-day supply. This price is the low price offered for the subscription or auto-ship model which re...

1.0
I didn't like
  • Customer service
  • Subtlety
  • Pricing
#648494
Reply to reviews
Absolutely the worst customer service I have ever experienced. Reps obviously follow a script and are trained to avoid cancelling orders and closing accounts. Today I made the FIFTH phone call in a six-month period to CANCEL my order and CLOSE my account. Each time I...
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#648202
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Taking money from card and not notifying me.They had a shipment that was still there that I asked to cancel and they would not do it.So now I have to pay shipping to send it back.I told them I want to cancel and they won't do that.I feel like I'm forced to take this...
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Elkview, West Virginia
#648047
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I cancelled my Proactiv account on 2/4/15 with a man name Chuck. He told me that my refund would take 4-6 weeks to process. On April 20, 2015 I call again and this time Eric helps me. He asks for proof that i sent the items back which i give to him. By the way,...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello, Please contact our Corporate Customer Service Escalation Team by filling out this form: http://www.proactiv.com/lp/cet with the details provided above regarding your e...

1.0
I didn't like
  • Scamming practices
#640806
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